Below is a short description of the various packages available together with answers to the most commonly asked questions regarding these packages. The descriptions refer to computer systems as being both the physical hardware plus the operating system. So two sets of computer hardware each running an identical copy of Windows counts as two different computer systems. Also the same computer hardware with two different versions of Windows (whether installed concurrently or not) counts as two different computer systems.

Phonmap Personal Edition:
If you are a private individual and only need Phonmap for yourself then this package is for you. Many people have a laptop to bring into work as well as their desktop system so this package also allows you to install a copy on your 2nd computer system as long as the system is registered to you. See below on how to determine this.

Phonmap for 5 Users:
This package is intended for small schools with up to 5 computers. With this package you can install Phonmap on up to 5 different computers systems as long as all the systems are registered to either the same person or same organisation. See below on how to determine this.

Phonmap for 10 Users:
This package is intended for larger schools with up to 10 computers. With this package you can install Phonmap on up to 10 different computer systems as long as all the systems are registered to either the same person or same organisation. See below on how to determine this.

What if we need more than 10 installations of Phonmap?
You should purchase a combination of the above packages. If for example you need 15 users then the cheapest way would be to purchase a 10-User + 5-User package. For 20 users the cheapest is 2 times the 10-User package.

Can I transfer Phonmap from one computer system to another?
If you install Phonmap on a new or different computer system then it always counts as an additional installation even if you un-install your previous installation from your old computer system.

If I install a new operating system on my existing computer hardware will I need to re-install Phonmap?
Yes. A new operating system means you have a new computer system and Phonmap requires re-installtion.

Do the keys for Phonmap expire?
NO. Once Phonmap is activated on your computer system it will not expire.

For how long can I obtain keys for Phonmap?
All keys must be obtained within 12 months of the date of purchase. Multiple keys must be obtained within 6 months of receiving your first key and no more than 12 months after the date of purchase.

How can I cancel my order and receive a refund?
If you have purchased Phonmap by mistake then please contact me immediately. If the payment has not been accepted yet your payment will be cancelled. If your payment has already been accepted, you may still receive a full refund for up to 14 days as long you have not requested or received an activation key. No refunds can be issued once an activation key has been requested and sent out.

How can I determine whether 'a computer belongs to the same person or same organisation'?
Here is a general rule of thumb that can be used to determine this. Every Windows system has the following registration details: Name, Company, Registration Key - you can check the value for your computer in your computer's 'System Properties'. When checking to see if the computers belong to either the same person or same organisation then at least one of these registration details should have the same value. Below are some examples of possible Name/Company/Key scenarios...

• User 1: John Bloggs/-/AAAAAA
  
• User 2: Mary Bloggs/-/BBBBBB valid
  
  
  
• User 1: John Bloggs/English Language Service/AAAAAA
  
• User 2: Mary Poppin/English Language Service/BBBBBB valid
  
  
  
• User 1: John Bloggs/-/AAAAAA
  
• User 2: -/English Language Service/BBBBBB not valid
  
  
  
• User 1: John Bloggs/-/AAAAAA
  
• User 2: John Bloggs/English Language Service/BBBBBB valid
  
  
  
• User 1: -/-/AAAAAA
  
• User 2: -/-/BBBBBB not valid
  
  
  

If you are still in doubt or you have any special requirements, please contact me.